Common questions

Please read our FAQ before sending us a message.

As soon as your order is shipped, you will receive in the email registered on the website all the information about your order, including tracking.
The order is shipped within 2 business days after payment confirmation. To know the delivery time of the post office, make a simulation by putting your zip code on our website.
Shipping will depend on the country you live in, our stock is in Portugal. You can make a simulation of your order through the website.
* Stripe * Credit card * Bank account deposit
Yea! For wholesale purchases you must contact us by email: sac@soulta.beauty
When placing your order, there will be a box where you can attach a discount coupon. Place your order normally, and when requested provide this information.
It is common for the courier not to update the status of your order. Stay calm. Lately they’ve been pretty efficient and don’t usually delay. If the deadline is exceeded, we can open a claim. Wait for the deadline.
Entre o quanto antes em contato com os correios da sua cidade para tentar retirar pessoalmente no centro de distribuição. Caso você não retirar, o pedido irá retornar para nosso endereço.
It depends… we will check the reason and get in touch with you as soon as the order returns to us.

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